Frequently Asked Questions

What if I put in the wrong address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at hello@arjewelry.com

When will you ship my order?

We ship orders out 1-2 business days after payment has been processed. Any orders received Friday will be shipped on Monday. (Holidays are not included)

I never got an order confirmation email and/or shipping confirmation email. What should I do?

An order confirmation and shipping confirmation are always sent to the email address or phone number that was used at checkout. They often times end up in the spam folder, so please check there if you have not done so already.

What if the item I received is damaged or faulty?

All of our items are carefully packaged. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. If a charm or chain is damaged upon arrival, please email us at hello@arjewelry.com

What is A-R Jewelry’s business hours?

Our regular business hours for shipping and customer service are Monday - Friday 9 am to 6pm.

How long will it take for my order to arrive?

Shipping for Metro Manila usually takes 2-3 working days & 5-10 days for provincial.

Do you have same day delivery?

Yes! we can accommodate same-day delivery, just send us a DM so we can arrange it for you. Our Instagram is @ar_jewelry.official